Refund Policy

Last updated: July 2026 · Draft — pending legal review.

Free trial first

Every account starts with free analyses so you can evaluate the service before paying. We encourage you to use them before subscribing.

14-day money-back guarantee

If you are not satisfied, contact us within 14 days of your first payment and we will refund it in full. Refunds are processed by Paddle, our Merchant of Record, back to your original payment method.

Renewals

Subscriptions renew automatically. You can cancel anytime from the billing portal; cancellation stops future charges and your plan stays active until the end of the current period. Renewal charges are generally non-refundable except where required by law.

EU right of withdrawal

Consumers in the EU have a statutory 14-day right of withdrawal for digital services. By starting analysis you may consent to immediate performance; our 14-day guarantee above meets or exceeds this right.

How to request a refund

Email contact@puffinvbt.com with your account email and the date of purchase, or use the "Need help?" option in the Paddle receipt you received by email.