Refund Policy

Last updated: July 2026 ·

Free trial first

Every account starts with free analyses so you can evaluate the service before paying. We encourage you to use them before subscribing.

14-day money-back guarantee

If you are not satisfied, contact us within 14 days of your first payment and we will refund it in full. Refunds are processed by Paddle, our Merchant of Record, back to your original payment method.

Renewals

Subscriptions renew automatically. You can cancel anytime from the billing portal; cancellation stops future charges and your plan stays active until the end of the current period. Renewal charges are generally non-refundable except where required by law.

Extra coach seats are billed as part of your Coach subscription and follow the same rules: the 14-day guarantee below covers your first seat purchase, and seat renewal fees are generally non-refundable except where required by law. Removing a seat takes effect immediately and reduces your subscription quantity with Paddle, our Merchant of Record; Paddle applies a prorated credit toward your next invoice rather than an immediate cash refund.

EU right of withdrawal

Consumers in the EU have a statutory 14-day right of withdrawal for digital services. Whether or not that right technically applies to your purchase, our 14-day money-back guarantee above covers you the same way - contact us and we'll refund it in full, no need to invoke a specific legal right.

How to request a refund

The quickest way is from your subscription page → Manage / invoices / cancel, which opens the Paddle billing portal where you can request a refund and download invoices. You can also use the "Need help?" link in any Paddle receipt, or email contact@puffinvbt.com with your account email and purchase date. Requests within 14 days of purchase are approved in full.